Through our partnership with the American Hotel & Lodging Association, VRLTA members are able to access the best in training and education opportunities in our indsutry. The American Hotel & Lodging Educational Institute (AHLEI) has worked to provide hospitality organizations and schools with quality resources to train, educate, and certify hospitality professionals. 

AHLEI administers 20-plus professional certification programs for all levels of one’s hospitality career, from line-level to general manager, as well as for educators and hospitality suppliers. With training and certification in guest service (the Certified Guest Service Professional) and six certifications for front-line employees, AHLEI also offer workforce development agencies strong foundational programs to start new employees on a career in hospitality.​

Featured Programs: 

Guest service is the foundation and heart of every hospitality career. The Guest Service Gold® training leads to the Certified Guest Service Professional (CGSP) designation for every workforce program that prepares clients for the hospitality industry. 

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​START (Skills, Tasks, and Results Training) for Individual Positions offers flexible and concise instructions on how to perform key tasks, along with the general hospitality knowledge and soft skills needed to succeed in a front-line position at a lodging property.

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Certified Hotel Administrator recognizes the leadership and managerial skills of general managers and hospitality executives. This self-paced review program will help you prepare for the CHA certification exam. 

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Developed with leading hospitality industry security experts, the newly revised Certified Lodging Security Officer learning suite from AHLEI will help transform security-staff skills via real-world, relevant online training. These crucial job skills are critical to ensuring guests have a safe and positive experience.

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​Supervisory Skill Builders provides an entertaining approach to building supervisory skills through a series of nine modules. These modules are loaded with need-to-know information on how supervisors should carry out their responsibilities to management as well as employees.

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Sexual Harassment Prevention for Hospitality: 

Sexual Harassment Prevention in the Hospitality Industry is an interactive training program to address and help prevent sexual harassment and the harmful impact it has on individuals and businesses. Developed specifically for our unique industry, this modern, engaging course features scenario-based learning and focuses on the impact to individuals and emphasizes the responsibility each employee has to maintain a respectful and inclusive workplace.

Understanding Unconscious Bias for Hospitality: 

Welcoming all kinds of people is the heart of hospitality, but unconscious bias on the part of employees, managers, or guests can damage your business’s reputation or ability to retain workers.​ Understanding Unconscious Bias, a new training suite developed in conjunction with the Multicultural Foodservice & Hospitality Alliance (MFHA) and industry professionals, shines a light on this issue with realistic scenarios meaningful to your staff — the managers and employees in the hospitality industry.

Hospitality Manager Training Series

The Hospitality Manager training series is a new, self-paced, online curriculum that supports lodging managers in building successful teams and running profitable establishments. Discover the tools you need to build a positive workplace culture, align day-to-day operations with organizational goals, and learn new tactics to connect with employees.